Privacy Policy

1. Introduction

Berkat Advisory ("we", "us", "our") is a family law chambers based at Level 14, Wisma Pesaka, 56 Jalan Sultan Iskandar, 30000 Ipoh, Perak, Malaysia. We are the data controller for the personal information described in this policy.

We are committed to handling personal data with discretion and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy applies to all personal data we receive through this website, by telephone, or during the course of providing legal services.

If you have questions about this policy, please contact us at [email protected] before providing any personal information.

2. Personal Data We Collect

We collect personal data in several ways, including data you provide directly to us and data collected automatically when you visit this website.

Information you provide:

• Full name and preferred form of address
• Email address and telephone number
• The nature of the matter you wish to discuss (in general terms via our contact form)
• Any additional information you choose to share in correspondence or during a consultation

Information collected automatically:

• Browser type, operating system, and device category
• Pages visited and time spent on each page
• Referring website address
• IP address (anonymised where possible)
• Cookie identifiers (see Section 5)

Legal basis for processing:

• Your consent, where you have provided it (e.g., through the cookie notice)
• The performance of a contract or steps prior to entering into one (e.g., responding to your enquiry)
• Our legitimate interests in providing and improving our services
• Compliance with a legal obligation where applicable

Retention periods: Enquiry and contact records are held for up to 24 months from last contact. Records relating to an active engagement are retained in accordance with our professional obligations under the Legal Profession Act 1976 and related regulations. Website analytics data is typically retained for no more than 14 months.

3. How We Use Your Data

We use personal data only for the purposes for which it was collected or for closely related purposes you would reasonably expect:

• To respond to your enquiry and arrange a consultation where requested
• To provide legal services once an engagement is established
• To send correspondence relevant to your matter
• To comply with our professional obligations and applicable law
• To improve this website and understand how it is used

Marketing communications: We do not send marketing emails or newsletters. If this practice changes, we will seek your explicit consent before doing so, and you will always have the right to withdraw that consent.

Sharing with third parties: We do not sell, rent, or trade your personal data. We may share information with:

• Our professional insurers or advisers, where relevant to our obligations
• Courts, tribunals, or regulatory bodies when required by law or professional rules
• Technology service providers (e.g., website hosting, analytics) under appropriate data processing agreements
• Other counsel, mediators, or family advisers with your knowledge and agreement during an engagement

4. Data Protection Measures

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.

• This website is served over HTTPS with current TLS encryption
• Access to client files and correspondence is restricted to personnel directly involved in your matter
• Paper records are held in locked storage and disposed of securely when no longer required
• Electronic records are held on access-controlled systems
• We review our security practices periodically

Breach notification: In the event of a personal data breach that is likely to affect your rights or interests, we will notify you and the relevant authority in accordance with the requirements of the PDPA and any applicable guidelines issued by the Personal Data Protection Commissioner.

5. Cookies

This website uses cookies — small text files placed on your device — to support basic site functionality and, where you consent, to help us understand how the site is used.

• Essential cookies — required for the site to operate and cannot be disabled
• Analytics cookies — help us understand page usage and visitor patterns (optional, requires consent)
• Preference cookies — remember settings such as your cookie consent choice (optional)
• Marketing cookies — used for advertising purposes; we do not currently use these (optional)

You can review and adjust your cookie preferences at any time on our Cookie Policy page.

6. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right of correction — you may ask us to correct inaccurate or incomplete data
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to limit processing — you may ask us to restrict how we use your data in certain circumstances
• Right to prevent processing for direct marketing — you may ask us not to use your data for any marketing purpose

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. We may need to verify your identity before processing your request.

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Department of Malaysia (Jabatan Perlindungan Data Peribadi, JPDP) at www.pdp.gov.my.

7. Third-Party Links

This website may contain links to external resources, including court registries, legal aid bodies, and other professional organisations. These links are provided for convenience only. We have no control over the content or privacy practices of external websites and are not responsible for them. We encourage you to review the privacy policy of any external site you visit.

8. Children's Privacy

This website is directed at adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18 through this website. If you believe that a minor has submitted personal data to us, please contact us at [email protected] and we will take steps to remove it promptly.

Where our services involve matters concerning children — such as custody, access, or maintenance arrangements — any personal data relating to a child is handled with particular care and only to the extent necessary for the provision of legal services, with due regard for the child's welfare and applicable law.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or the services we provide. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

If we make material changes that affect how we use your personal data, we will take reasonable steps to bring those changes to your attention — for example, by displaying a notice on our website or contacting you directly where appropriate.

10. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold, please contact our privacy team: